Service Terms
Last updated: November 9, 2026
Thoughtful planning helps us bring your vision to life. These terms cover custom orders, installations, rentals, workshops, and recurring floral services from The Purple Rose Floral Atelier LLC.
Consultations & proposals
Your initial 30-minute consultation is complimentary. Proposals outline the agreed products, services, quantities, pricing, location, and schedule. Any additional design work or site-assessment fees will be discussed before you commit.
Quote expiration dates, payment deadlines, and booking requirements will be stated in your proposal. An inquiry or consultation does not reserve products or a date. Your booking is confirmed when we accept the scope and receive the required agreement and payment.
Design approval & changes
Review names, dates, quantities, colors, wording, and placement details carefully. Changes must be requested in writing and are subject to availability and production progress. Additional materials, labor, or services will be quoted for approval before work proceeds. The most recently accepted written proposal defines your booking.
Venue access & coordination
Clients arrange venue permission and provide accurate access information, including loading instructions, parking, stairs, elevators, and permitted service hours. Disclose venue restrictions before accepting your proposal.
Requirements that change the scope or schedule may require a revised quote. Please arrange for an authorized contact to be available for access, placement decisions, and completion review.
Installation methods
Installation methods will suit the design, location, and venue requirements. Drilling, permanent attachments, or surface modifications require advance written approval from the property owner or authorized representative. Identify restricted surfaces and attachment methods before installation.
Purchased items & rentals
Your proposal identifies the items you keep and those provided on a rental basis. Rental items remain the property of The Purple Rose Floral Atelier LLC or the identified provider.
Do not move, dismantle, or dispose of rentals without prior agreement. Collection arrangements and any charges for missing or damaged items will be stated in your booking terms.
Client-supplied materials
Flowers, vessels, decorations, and other materials supplied by clients require advance approval. Preparation, handling, installation, and removal must be included in the agreed scope. We will discuss visible condition concerns or suitability issues before using these items.
Outdoor services & weather
Outdoor designs are exposed to wind, rain, heat, and changing conditions. Where appropriate, an alternative location or weather plan must be agreed before service. If conditions affect the planned work, we will discuss available adjustments. Additional work or expenses require approval before proceeding.
Removal & collection
Removal, collection, disposal, and storage are included only when expressly listed in your proposal. Agreed collection times and venue access must be coordinated in advance. Your agreement identifies packing requirements and any containers you need to provide.
Workshop registration
Full payment is required to reserve your place. Your confirmation identifies the selected date, session, location, and purchased additions. Each listing describes the project, materials, instruction, tools, and participation requirements.
Natural materials vary, and finished projects reflect each participant’s individual work. Additional projects, upgrades, and take-home tools are included only when expressly stated or purchased separately.
Workshop cancellations & transfers
Registrations are final and non-refundable for participant cancellations or missed sessions. If you cannot attend, contact us before the session to request a transfer to another person. Transfers require written confirmation and remain subject to the listed participation requirements.
Arrive in time to check in and begin at the scheduled start. Late arrivals may miss instruction, and sessions cannot be extended. Alternative participation or material collection is a courtesy, subject to availability, and cannot be guaranteed.
Workshop participation & photography
Follow instructor directions and use tools and materials only as demonstrated. Any age restrictions, supervision requirements, or preparation instructions are stated in the listing. Contact us before registering to discuss access needs or accommodations.
Tell us at check-in if you prefer not to appear in promotional photographs. We request permission before using identifiable participant images for marketing.
Changes by the organizer
If we must change the date, location, or other material details, we will contact registered participants with the available options. If we cancel a session, participants may choose an offered replacement or receive a refund for the canceled registration and associated additions we cannot fulfill.
Recurring floral services
Each plan identifies the arrangement style, approximate size, quantity, location, frequency, and price. Delivery, placement, vessel exchange, and collection are included only when stated. Floral selections change with availability while maintaining the agreed style and value.
The agreement states whether the plan is prepaid, invoiced, or billed automatically, along with billing dates and any minimum commitment. Automatic renewal applies only when expressly disclosed and accepted at enrollment.
Plan changes & vessel exchanges
Requests to change, pause, or end recurring service must be submitted before the deadline stated in the agreement. We will confirm the effective date in writing. Materials already purchased and work completed are handled under the accepted agreement.
Notify us in advance of closures or access changes. Keep exchange vessels available for collection. Any charges for missing or damaged rental items are disclosed in advance. Follow care instructions between visits and report condition concerns promptly.
Payment policies & existing agreements
Read our Ordering & Delivery policy for payment, final-sale conditions, order changes, and remedies for unfulfilled or incorrect orders. Your accepted agreement states the applicable deadlines and any different order-specific conditions disclosed before payment.
Policy updates do not automatically change existing accepted bookings or limit rights that cannot lawfully be excluded.
Questions? Email info@thepurplerosefloral.com. See our Terms & Conditions and Privacy Policy.