Ordering & Delivery
Last updated: November 8, 2026
Every arrangement from The Purple Rose Floral Atelier LLC is thoughtfully created with care. Please review the following before purchasing or booking.
Ordering & payment
Shop purchases and workshop registrations require full payment at checkout. Custom orders and services require a 50% non-refundable deposit unless another payment arrangement is stated in your proposal or invoice. The remaining balance is due by the specified date and before fulfillment.
For orders combining fully prepaid items and custom work, your quote will identify the payment required for each portion. An inquiry or consultation does not reserve products or a date. Orders and bookings are confirmed when we accept the order and receive the required agreement and payment.
Design references & substitutions
Flowers and natural materials vary with season, weather, availability, and bloom stage. When substitutions are necessary, we preserve the agreed overall style, color palette, and value using suitable materials of equal or greater value.
If a particular flower, color, or container is essential, contact us before purchasing. Specific requirements are guaranteed only when confirmed by us in writing. Material changes to an expressly confirmed design feature will be discussed with you.
Dimensions are approximate. Accessories and surrounding décor are included only when stated in the listing. Images identified as design concepts illustrate a proposed aesthetic and do not document completed client work.
Order changes
Please request changes promptly in writing. Changes depend on availability, materials already committed, production progress, and scheduling. We will explain revised pricing or additional costs before you approve a change. A request is confirmed only when accepted by us in writing.
All sales final
All sales are final. Customer cancellations, changes of mind, missed pickups, and missed sessions do not qualify for refunds. Custom-order deposits are non-refundable.
These conditions do not remove applicable rights concerning damaged, defective, incorrect, missing, or unfulfilled orders. Existing accepted orders retain their agreed terms.
Oʻahu delivery
Delivery is available to eligible Oʻahu addresses, subject to scheduling and capacity. Charges are shown at checkout or confirmed in your written quote. Product-specific delivery offers and fulfillment requirements will be stated in the applicable listing or proposal.
Delivery takes place within the window confirmed for your order. A specific arrival time is guaranteed only when accepted by us in writing. For time-sensitive occasions, provide your required arrival deadline before booking.
Recipient details & access
Provide the recipient’s full name, phone number, complete address, unit or room number, and access instructions. For hotels, hospitals, military bases, businesses, and venues, confirm that the location can accept the delivery and arrange a suitable receiving contact where needed.
We may contact the recipient to coordinate access or a safe handoff. Surprise requests are welcome but cannot always be maintained when coordination is necessary.
When delivery cannot be completed
We will attempt to contact the recipient or purchaser using the information provided. Where authorized and suitable, we may leave the order with a receiving desk, designated person, or in a sheltered location. We will not leave fresh products where conditions appear likely to damage them.
If a safe handoff is unavailable, we will contact the purchaser about the next step. An additional charge may apply for a return trip caused by an incorrect address, unavailable recipient, or missing access instructions. Any additional charge will be agreed before redelivery.
Pickup & missed appointments
Pickup is available at the location and time confirmed for your order. Arrive within the selected window and have your confirmation available. Contact us promptly if delayed.
Alternative pickup or holding arrangements depend on availability, storage capacity, and product condition. A missed appointment does not extend the useful life of fresh materials. Additional storage or delivery charges require agreement before they are incurred.
Delivery & on-site services
Delivery covers transportation and handoff unless your order expressly includes placement or styling. Installation, rental collection, removal, disposal, and storage are separate services and must be included in the confirmed booking.
If weather, road closures, or venue restrictions affect fulfillment, we will contact you to discuss available arrangements.
Gift orders
Enter your gift message exactly as you want it to appear and include your name if you want it shown. Review spelling, names, and wording before submitting. You may request an unsigned card, but complete sender anonymity cannot be guaranteed. We may disclose the purchaser’s identity to address recipient concerns, safety issues, or legal requirements.
If a recipient refuses a gift, we will discuss available arrangements with the purchaser. Refusal does not automatically qualify an order for a refund. Additional transportation or handling charges require approval.
Care & sensitivities
Follow the supplied care instructions and protect fresh materials from excessive heat, direct sunlight, and unsuitable conditions. Discuss essential flower restrictions or fragrance concerns before ordering. Allergen-free arrangements cannot be guaranteed. Partner-supplied additions carry their own ingredient and care information.
Order concerns
Inspect your order when received. Contact info@thepurplerosefloral.com promptly with your order number, a description, and photographs where possible. Reporting fresh-product concerns within 24 hours helps assessment; it does not remove rights provided by law.
We will assess the issue and arrange an appropriate correction, replacement, or refund where required. Keep affected items and packaging where reasonably possible while we review the concern, and let us know if retaining them is impractical.
If we cannot fulfill your order
If we cancel or cannot provide the agreed order, we will offer an alternative for your approval or refund the amount paid for the unfulfilled portion, including associated charges where applicable. Store credit will not replace a refund you are entitled to without your agreement.
Approved refunds are initiated promptly to the original payment method where possible. Your bank or processor may take additional time to post the credit.
Existing agreements & questions
Policy updates do not automatically change accepted orders or bookings. Your written agreement continues to govern its specific scope, payment schedule, and fulfillment arrangements, to the extent permitted by applicable law.
Read our Terms & Conditions and Privacy Policy. For assistance, email info@thepurplerosefloral.com.